Terms of service

Terms & Conditions

Last Updated: June 2026

Welcome to Nortmere.

At Nortmere, we believe online shopping should be simple, transparent, and worry-free. We're committed to offering carefully selected apparel, dependable customer service, and a shopping experience you can trust.

These Terms & Conditions ("Terms") govern your use of the Nortmere website and any purchases made through our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please refrain from using our website.

1. Eligibility

By using this website, you confirm that:

  • You are at least the age of majority in your province or territory of residence.

  • You have the legal capacity to enter into a binding agreement.

  • The information you provide during checkout is accurate and complete.

  • You will use this website only for lawful purposes.

We reserve the right to refuse service, suspend accounts, or cancel orders where fraudulent, abusive, or unlawful activity is suspected.

2. Products

Nortmere offers carefully selected apparel and accessories for personal use.

We make every effort to display our products, colors, and product descriptions as accurately as possible. However, slight variations may occur due to:

  • Screen settings and monitor calibration.

  • Lighting used during product photography.

  • Natural variations in fabrics and materials.

These minor differences do not constitute product defects.

3. Product Availability

We continuously update our collections to provide our customers with the latest styles.

Although we strive to maintain accurate inventory information, product availability may occasionally change before an order has been fully processed.

If an item becomes unavailable after your purchase, we will contact you as soon as possible to offer one of the following options:

  • A full refund.

  • An alternative product (if available).

  • Another mutually agreed solution.

Nortmere reserves the right to discontinue products at any time without prior notice.

4. Pricing

All prices displayed on our website are shown in Canadian Dollars (CAD) unless otherwise stated.

Prices include all applicable duties and import charges where indicated at checkout.

From time to time, promotional pricing, seasonal discounts, or limited-time offers may be available. These promotions are valid only during the advertised promotional period.

Nortmere reserves the right to modify product pricing at any time without prior notice.

Price changes will never affect orders that have already been confirmed.

5. Pricing Errors

While we make every effort to ensure pricing accuracy, occasional errors may occur.

If a product is mistakenly listed with an incorrect price due to a technical or administrative error, Nortmere reserves the right to cancel or refuse the affected order.

Should payment already have been received, a full refund will be issued promptly using the original payment method.

6. Orders

After placing an order, you will receive an email confirming that we have received your purchase request.

This confirmation does not constitute acceptance of your order.

An order is considered accepted once it has been processed and prepared for fulfillment.

In certain situations, Nortmere reserves the right to decline or cancel an order, including but not limited to:

  • Suspected fraudulent activity.

  • Payment authorization failure.

  • Incorrect pricing or product information.

  • Product unavailability.

  • Orders that violate these Terms & Conditions.

If an order cannot be fulfilled after payment has been completed, a full refund will be issued.

7. Payment Methods

To provide a secure checkout experience, Nortmere accepts the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

All payments are processed through secure payment providers using encrypted technology.

Nortmere does not store your complete payment card information.

Orders will only enter processing once payment has been successfully authorized.

8. Promotions & Discount Codes

From time to time, Nortmere may offer promotional discounts, seasonal sales, bundle offers, or discount codes.

Unless explicitly stated otherwise:

  • Only one promotional offer may be applied per order.

  • Discount codes cannot be combined with other promotional offers.

  • Promotions cannot be applied retroactively to completed orders.

  • Nortmere reserves the right to modify or withdraw promotions at any time.

Where a promotion is automatically applied at checkout, no additional code is required.

9. Shipping & Delivery

Nortmere proudly ships throughout Canada.

We work with a trusted international fulfillment network and carefully selected logistics partners to ensure reliable delivery across the country while maintaining the quality and value our customers expect.

Estimated processing and delivery times can be found in our Shipping Policy.

Although we make every effort to deliver orders within the estimated timeframe, delivery dates are estimates only and cannot be guaranteed.

Delays caused by weather conditions, customs inspections, carrier disruptions, public holidays, remote delivery locations, or other circumstances beyond our reasonable control do not constitute grounds for cancellation or compensation.

Once an order has been dispatched, customers will receive a shipping confirmation email including tracking information.

10. Risk of Loss & Delivery

Ownership of the products transfers to the customer once the order has been successfully delivered to the shipping address provided during checkout.

Customers are responsible for ensuring that the shipping address entered during checkout is accurate and complete.

Nortmere cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

11. Returns & Refunds

Customer satisfaction is important to us.

If something isn't quite right, we encourage customers to contact our support team before returning an item. In many cases, we can provide an alternative solution, such as recommending a different size or assisting with another suitable option.

Returns, refunds, and replacement requests are handled in accordance with our Return & Refund Policy, which forms part of these Terms & Conditions.

By placing an order, customers acknowledge that they have read and understood our Return & Refund Policy.

12. Product Care

To help customers enjoy their purchases for as long as possible, we recommend following the care instructions provided on each garment.

Nortmere cannot be held responsible for damage resulting from improper washing, drying, ironing, storage, or general misuse of a product.

Normal wear and tear resulting from regular use is not considered a manufacturing defect.

13. Promotions & Seasonal Campaigns

From time to time, Nortmere may offer promotional campaigns, seasonal sales, bundle discounts, or limited-time offers.

Unless explicitly stated otherwise:

  • Promotional offers cannot be combined.

  • Discount codes may have expiration dates.

  • Promotions apply only during the advertised campaign period.

  • Promotions have no cash value.

  • Promotions cannot be applied to previously completed purchases.

Nortmere reserves the right to modify, suspend, or discontinue promotional campaigns at any time.

14. Gift Cards

If Nortmere offers digital or physical gift cards in the future, additional terms may apply.

Unless otherwise stated:

  • Gift cards are non-refundable.

  • Gift cards cannot be exchanged for cash.

  • Lost or stolen gift cards may not be replaced.

15. Intellectual Property

All content available on the Nortmere website, including but not limited to:

  • Logos

  • Brand names

  • Product photography

  • Images

  • Videos

  • Text

  • Graphics

  • Icons

  • Website design

  • Product descriptions

is the exclusive property of Nortmere or its respective licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

16. Acceptable Use

By using this website, you agree not to:

  • Violate any applicable laws or regulations.

  • Attempt unauthorized access to our systems.

  • Interfere with the operation or security of the website.

  • Upload malicious software or harmful code.

  • Use automated tools to scrape or collect website content.

  • Misuse promotional offers or discount programs.

Any misuse of the website may result in the cancellation of orders and the restriction of future access.

17. Customer Communication

By placing an order, customers agree to receive transactional communications relating to their purchase, including:

  • Order confirmations

  • Shipping notifications

  • Delivery updates

  • Customer service communications

  • Refund notifications

Marketing emails will only be sent to customers who have chosen to subscribe and may be unsubscribed from at any time.

18. Third-Party Services

Our website may contain links to third-party websites or services.

Nortmere is not responsible for the content, availability, privacy practices, or policies of external websites that are not operated by us.

Customers access third-party websites at their own discretion.

19. Customer Support

At Nortmere, we believe excellent customer service is an essential part of every shopping experience.

Our support team is available to assist with questions regarding products, sizing, shipping, returns, or existing orders.

Email:

support@nortmere.com

We aim to respond to all customer inquiries within 24 hours.

20. Disclaimer

While Nortmere makes every effort to ensure that all information on this website is accurate and up to date, we cannot guarantee that all content will always be free from errors, omissions, or inaccuracies.

Product descriptions, pricing, images, availability, and other website content may be updated or corrected without prior notice.

The information provided on this website is intended for general informational purposes only and should not be interpreted as professional, legal, medical, or financial advice.

21. Limitation of Liability

To the fullest extent permitted by applicable law, Nortmere shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

Our total liability relating to any claim shall not exceed the amount paid by the customer for the product giving rise to that claim.

Nothing in these Terms excludes or limits any rights that cannot legally be excluded under applicable consumer protection laws.

22. Force Majeure

Nortmere shall not be held responsible for delays or failure to perform any obligation where such delay or failure results from events beyond our reasonable control.

These events may include, but are not limited to:

  • Natural disasters

  • Extreme weather conditions

  • Government actions or restrictions

  • Customs inspections

  • Transportation disruptions

  • Carrier delays

  • Public health emergencies

  • Labour disputes or strikes

  • Power outages

  • Internet or communication failures

Where reasonably possible, we will keep customers informed of any significant delays affecting their order.

23. Privacy

Your privacy is important to us.

Our collection, storage, and use of personal information are governed by our Privacy Policy, which forms part of these Terms & Conditions.

By using our website or placing an order, you acknowledge that you have read our Privacy Policy.

24. Changes to These Terms

Nortmere reserves the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on this website unless otherwise stated.

The version displayed on our website at the time of your purchase will apply to your order.

We encourage customers to review these Terms periodically.

25. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

26. Governing Law

These Terms & Conditions shall be interpreted in accordance with the laws applicable to Nortmere's business operations, without limiting any mandatory consumer protection rights that may apply in the customer's place of residence.

Nothing in these Terms is intended to exclude or restrict any rights that customers are entitled to under applicable consumer protection legislation.

27. Contact Information

If you have any questions regarding these Terms & Conditions, please feel free to contact us.

Nortmere

Email: support@nortmere.com

Customer Support Response Time: Within 24 hours

For questions relating to shipping, returns, refunds, or privacy, please refer to the relevant policy available on our website or contact our support team directly.

Thank you for choosing Nortmere.

We appreciate your trust and are committed to providing a reliable, transparent, and enjoyable shopping experience from your first visit to your final delivery.