Privacy policy

Privacy Policy

Last Updated: June 2026

At Nortmere, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect certain personal information, including:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Payment information (processed securely through our payment providers)

  • IP address

  • Device and browser information

  • Order history

  • Customer support communications

We only collect information that is necessary to provide our products and services.

2. How We Use Your Information

Your information may be used to:

  • Process and fulfill your orders

  • Deliver products to your address

  • Send order confirmations and shipping updates

  • Respond to customer service inquiries

  • Improve our website and shopping experience

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  • Send marketing communications if you have chosen to receive them

We never sell your personal information to third parties.

3. Payment Information

All payments are processed securely through trusted payment providers.

Depending on your selected payment method, payments may be processed through:

  • Shopify Payments

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

Nortmere does not store your complete payment card details on our servers.

4. Marketing Communications

If you subscribe to our newsletter or choose to receive promotional emails, we may send you updates about:

  • New collections

  • Exclusive offers

  • Seasonal promotions

  • Product recommendations

Email marketing is managed through Klaviyo.

You may unsubscribe at any time by clicking the unsubscribe link included in every marketing email.

5. Cookies & Similar Technologies

We use cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Keep your shopping cart active

  • Improve website performance

  • Understand how visitors use our website

  • Measure advertising performance

You may disable cookies through your browser settings, although some website features may no longer function correctly.

6. Advertising & Analytics

To better understand how visitors interact with our website and to improve our advertising campaigns, we may use technologies such as:

  • Meta Pixel

  • Shopify Analytics

These technologies help us measure website performance and deliver more relevant advertisements.

No personally identifiable payment information is shared for advertising purposes.

7. Sharing Your Information

We only share your information when necessary to operate our business.

This may include trusted partners such as:

  • Shopify

  • Payment providers

  • Shipping partners

  • Email service providers

  • Fraud prevention services

All third-party providers are required to protect your information and use it only for the services they provide on our behalf.

8. Data Retention

We retain your information only for as long as necessary to:

  • Fulfill your orders

  • Meet legal and accounting obligations

  • Resolve disputes

  • Enforce our agreements

When your information is no longer required, it is securely deleted or anonymized.

9. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request deletion of your personal information where legally permitted

  • Withdraw consent to marketing communications

  • Request additional information about how your data is processed

To exercise any of these rights, please contact us at:

support@nortmere.com

10. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

Although no internet transmission can be guaranteed to be completely secure, we continuously work to maintain a safe shopping environment.

11. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

The most recent version will always be available on this page.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.

Nortmere

Email: support@nortmere.com

Response Time: Within 24 hours.